refund of credit

[Picture+message+c]

I cancelled my sky tv, broadband and phone contract giving appropriate notice. Although my bill was amended to show the contract end date they did not do this for my phone and broadband. (contract ended on 23rd October). I sent numerous emails and finally when I called last Friday I was told a refund would go into my bank account latest Saturday (21st October). It didn't. 

I have sent various emails to ask when I will get a refund for the money that I have been overcharged and have been told to contact Sky on 18th November to apply for the refund. I queried why it was so long they changed their mind and said I had to contact them on 4th November to apply for this refund.  I can see the credit on a future bill dated 18th November.

I do not understand why I have to wait so long for an overpayment.

[caesarome]

If what would have been your next bill shows a credit we can arrange some help for you via here to speed up the refund process.

So do you see a credit on your account ?

[Picture+message+c]

Yes I can see a credit when I am in the app under future bills

[Picture+message+c]

yes I can see a credit when on the sky app under future bills

[caesarome]

@Picture+message+c 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Picture+message+c]

thank you, I will wait for an answer

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Picture+message+c]

I was told that this credit would be issued on 18th November and I am still waiting.

[Daniel0210]

@Picture+message+c 

Would you like your post re-escalated to Sky or are you going to call? 

[caesarome]

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@Picture+message+c wrote:

I was told that this credit would be issued on 18th November and I am still waiting.

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That was a Saturday so that would have been unlikely to happen as it was the weekend.

[Picture+message+c]

I would like it re escalated as it takes ages to get through by phone.

thanks

[caesarome]

I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Picture+message+c]

Yes I appreciate it was Saturday which is why on the second working day following this I would have expected it deposited into my account.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Picture+message+c.

[Lisa-P1987]

We are still looking to help you @Picture+message+c . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks