Me nor my friend have received our refer a friend reward

[Corleonne]

Poor poor service from sky

[Daniel0210]

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@Corleonne wrote:

Poor poor service from sky

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@Corleonne 

?
Youve added to a thread last posted on a month ago but given no reason for your comment. I referred a family member before Christmas and the process was faultless. 

[CR571]

I have the same problem and just end up going round in circles with the virtual assisstant. Have you managed to get it sorted

[CR571]

Hi. I have also had the same message saying my voucher had been claimed. Not recieved, no e-mail. DIid you have any luck.

[BryanE77]

Good evening I referred a friend in November last year and she's paid her bill but neither of us have revived our voucher, who are we meant to contact, I can't seem to find any support or advice on line anywhere 

[caesarome]

@BryanE77 

There is an email address you can use to contact Sky about this that can be found under "Any Questions":

https://www.sky.com/refer-a-friend

"What should I do if I have problems with My Reward".

[Lavinia88]

Hello could you please resend my voucher ? 

[caesarome]

@Lavinia88 

As we are customers here we can not send this to you so have a read of the post above yours for contact details.

[Dodger7]

Hello I recommend a friend . He has paid his first payment and received his voucher. I have received nothing. WHY.

[Mark39]

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@Dodger7 wrote:

Hello I recommend a friend . He has paid his first payment and received his voucher. I have received nothing. WHY.

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No idea, I'm afraid. Suggest you use the email address posted earlier to contact Sky about it.

[CJmurphy20]

My friend and I have been waiting 8 months.  We keep receiving the stock response "the vouchers are out of stock, wait 14 days" which is unsatisfactory after an 8 month wait.  Has anyone been able to escalate this matter?

[CJmurphy20]

did you ever receive a response?

[MightyQuinn]

Hi @CJmurphy20   This is your only option https://helpforum.sky.com/t5/Account-Billing/quot-Refer-a-friend-quot-voucher-code-not-received-in-m...

[CJmurphy20]

Thanks for the welcome and the link.  I guess I can plod on emailing them but essentially Sky are not going to honour the promised refer-a-friend vouchers to us.  Shame.