"Refer a friend" voucher code not received in my email

[ChrisEB]

I've exactly the same problem. How will this be sorted out?

[ChrisEB]

Just to add: I've had this reply from Sky Chat:

Thanks for your patience I have checked with them I got an update that the voucher is currently paused, once it is available you would be notified about the same. I do apologise for any inconvenience this may have caused but be rest assured you will receive it.
You can get in touch with the team directly to check for an update call : 03334 OO1015. (Edenred)
Edenred support email : sky-select "at" edenred.com

[nomaD29]

I clicked the link to receive the refer a friend voucher, but not received anything? The link is now saying voucher claimed!!

The person I referred has had the same issue!

How do I contact someone regarding this as I sent an email but not received a reply from that either!

[Daniel0210]

@nomaD29 

I've moved your post into a thread discussing this issue. Sky are aware and working on it. See post 2, currently showing as the answer.

[Rob+Spenceley]

I referred a friend and was able to receive a voucher code, I click the link to redeem and nothing happens. The message received says I've timed out.

I've tried both laptop and IPhone and nothing works.

Anyone else had the same issues?

[caesarome]

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@Rob+Spenceley wrote:

Anyone else had the same issues?

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@Rob+Spenceley 

I have moved your post to a topic that is already discussing this as this is a known fault that is being investigated by Sky.

[Saeran]

Dear Customer, Thank you for your E-Mail, Due to high demand, there is a longer-than-expected delay in fulfilling our voucher orders. We apologise for any inconvenience this may cause and are working to resolve this as quickly as possible. Your vouchers will be issued in due course. Kind regards Your Sky Team Sky Help Centre http://www.sky.com Finally got an email response.

[Gaz_b]

I've just sent another as I've had no response to the one I sent Tuesday .  Beginning to think it is a scam to entice you to sign up.

If  I get no response in next day or two I  intend to make an official complaint and then ombudsman. You can't offer an incentive and then not deliver on it.

[caesarome]

@Gaz_b 

I have moved your posts to this thread that is also discussing this where as you can see from the post that is directly above yours that Sky have confirmed there is an issue. Although why they haven't replied to your email yet I wouldn't know.