"Refer a friend" voucher code not received in my email

[TonyL5]

Just received confirmation of entitlement for the £75 voucher. Completed all the online application details. Sky confirmed voucher being sent to my email address, but did not receive it. I have checked spam, trash etc. No means to contact sky to re-issue code.

[lettice]

There is an email address for issues around refer a friend is in this Sky help article.

https://www.sky.com/help/articles/introduce-a-friend-b

[Lyanne]

Had the email  from Sky asking me to claim voucher now available

Clicked on the link and got nothing. 

If i click back on it, it says voucher has already been claimed. 

Have also checked my junk.... 

[sallan2015]

Have received voucher email to claim reward and still nothing. 

How on earth do you get this £75 voucher.

[lettice · Accepted solution]

@sallan2015 

@Lyanne 

Suggest sending email as I mentioned in my post above.

[Labcab]

hi i havent recieved mine its been 2 days now that i have clicked on the link, is this normal ? thanks 

[sallan2015]

Do you have an email address specific to this thanks

[sallan2015]

Do you have specific email address for this issue thanks steven 

[KezJo]

Also in the same boat! 3 days and not received any further emails 

[lettice]

@KezJo 

@Labcab 

Suggest sending email as I mentioned in my post 2 above.

[KezJo]

I've sent an email and had no response. Thanks though!

[Stwigden]

Hi I have had the email to say o have a refer a friend voucher I received that 3 days ago, how long does it take for the email with the unique code on to claim the voucher. 

[Lozza1403]

Hi I received an email telling me to claim my voucher. I did this and was then told I would receive an email with details of my voucher. No email has come through

[Tonyt1]

Had an email with £75 voucher from a refer a friend. Followed the link and the screen said I would get an email with said voucher to use but have not had the voucher come through at all !

Not sure who to call to get it sorted?

[caesarome]

@Tonyt1 

There is an email address you can use to contact Sky about this that can be found via this FAQ at the bottom of this link:

https://www.sky.com/refer-a-friend

"What should I do if I have problems with My Reward":