phone payments

[millieandbailey]

I made my first payment on sky fro my mobile bill which was £40, i paid a day earlier than the direct debit set up. then it said for my next bill £80 has been carried over from the last but i dont understand why, i've paid for everthing ive needed to, my first bill was november 2nd so i dont know why £80 is being carried over when ive not missed any payments 

[caesarome]

As you have a direct debit setup you didn't need to make the payment as you did as it was to late for this bill which is why it has carried over to next months. If you want your payment returned you will need to call Sky on the free 150 number.

Going forward you do not need to manually pay the bill yourself.

[millieandbailey]

thank you for such a quick response, but im still confused, so theyve taken £40 to then say i have to pay double next month, so that £120 for 2 months phone bill when it should only be £40? i paid the bill as soon as it came through so how could i have been late to it?

[caesarome]

The first two bills are always higher due to the date period they cover (longer than the usual 4 weeks) as you can read about here, halfway down the page here:

https://www.sky.com/help/articles/understanding-my-bills

[millieandbailey]

My bill is to cover a month at a time so is £40 a month, the bill said it was £40 so i paid it and then went up to £80 vut also says when i go back to my past bill that it was paid and no amount is due. so i understand what youve said there but id doesnt make sense for my plan, my first bill only covers the month and then the same for the next and so on. they dont cover any longer than a month at a time 

[caesarome]

Can you post a screenshot of your second bill ?

[millieandbailey]

  

 

 

[millieandbailey]

i think they havent been approved, i need to crop them to hide personal info i think 

[caesarome]

@millieandbailey 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Chrisee]

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@millieandbailey wrote:

i think they havent been approved, i need to crop them to hide personal info i think 

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Correct the pictures contained your account number and other personal data

[millieandbailey]

sorry! i didnt think to check that, apologies

[millieandbailey]

okay thank you, will i be notified on email when it pops up?

[caesarome]

Depending on your settings you might not be but someone from the messaging team will post in here so if you are being sent an email each time someone posts then look out for one over the next few hours. Or remember to look back in here later.

[millieandbailey]

brilliant, thank you so much! 

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to millieandbailey.