paid twice sky home phone and internet

[fedupnow1]

Hi my sky home phone id due on 9th each month, i paid this months bill 9 days ago on site, but today they have taken a direct debit out for same ammount, leaving me short as i am on a pension.It shows on my account i paid on 30th october , and then they took direct debit today. and that the extra will go towards  my next bill in a months time. Thats not good enough , 10 days is plenty of time for sky to adjust my account and not take the direct debit.

[caesarome]

@fedupnow1 

There should be no need to make manual payments as you did here.

You should now see a credit on your account which you can contact Sky about to have it refunded and this should happen within 5 working days. 

[MarkGoldsmith]

The correct process is to not make a manual payment. The payment system will setup the collection to be the value of bill, that's why manual payments go as credit onto your account, as that credit is then used as part of the calculation when the following month's bill is generated.