paid my bill twice

[xxxchloe2004]

i accidentally paid manually for my bill forgetting i  had a direct debit i would like to be refunded instead of having the credit on my account 

[AndrewF_UK]

Hi @xxxchloe2004 

Welcome! This is a customer to customer forum so we can't action anything for you. I recommend getting in touch with Sky directly to get this resolved for you. 

You can use the Sky Help portal to contact Sky. If you want to speak to somebody, you can click "Need more help?" at the bottom, and within that content you will see a phone number (we can't post phone numbers in this community).

I hope you get this sorted smoothly. 

[caesarome]

@xxxchloe2004 

If you can confirm that you see a credit on your account (and if you do not want to call) then we can arrange for Sky's messaging team to send you a private message via here tomorrow about this if you would like ?

[xxxchloe2004]

hi yes i can confirm i have a credit of £105.84 and would like someone to message me about it as i want it refunded please 

[caesarome]

@xxxchloe2004 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @xxxchloe2004.