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Discussion topic: overcharging

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This message was authored by Spatony1 This message was authored by: Spatony1

overcharging

Sky customer deal advert shows broadband at £29 er month and ultra TV add on at £4 pm.  Why am i being charged £39.50 and £7 for ultra.  I have been paying sky for over

20 years and keep being told I am getting discounts for my loyalty?  My telephone query was not answered after a long wait and an email was returned. How can i get an answer without cancelling my £86 pm subscription which will have to be my next step.

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This message was authored by Mark39 This message was authored by: Mark39

Re: overcharging

Posted by a Superuser, not a Sky employee. Find out more

The deals are almost certainly for new customers and unfortunately you're not one.

 

Sounds like you might be not 'in contract' so if you want a cheaper deal, call to negotiate.

 

If you are 'in contract' you're paying the price you agreed with Sky, so presumably you're happy with that.

This message was authored by caesarome This message was authored by: caesarome

Re: overcharging

Posted by a Superuser, not a Sky employee. Find out more

@Spatony1 wrote:

Sky customer deal advert shows broadband at £29 er month and ultra TV add on at £4 pm.  Why am i being charged £39.50 and £7 for ultra.


When you first joined Sky you would have signed up with an offer as you wouldn't have been paying fill price from the word go. This is what this is it is on offer designed to attract new customers.

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: overcharging

Posted by a Superuser, not a Sky employee. Find out more

This is how the industry works for TV, broadband and mobile phone services. Best deals get offered to new customers so if you want the absolute best deal you need to be prepared to switch your supplier every 18-24 months when your minimum term contract ends.

 

The only other solution is to keep a note of when your minimum term ends and then call Sky a couple of weeks before and neogitate a new minimum term deal. Whilst you are unlikely to get the same new customer deals you will still end up paying less than the list price which you will end up on once the minimum term ends.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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