my cancelled broadband in august, ive still not been refunded

[Kigel76]

How do I get my refund, the bot directed me here?

[daveNOS]

@Kigel76 Unfortunately the only way at the minute is to call Sky and request the refund be manually actioned,. We used to be able to escalate refund requests here to the community team but that hasn't been available for a while now(and there is no timescale on that option returning).