mum paid my bill but sky still took £197 out my bank

[Corrinne1981]

mum paid my bill £197 on 11th but sky still took the £197 out my bank aswell made me over drawn

[Daniel0210]

@Corrinne1981 
The billing process (for all customers) is as follows:-

If you have a Direct Debit set up and the payment fails on the normal payment date Sky will attempt it again 10 calendar days later. 

If you have any continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

[MarkGoldsmith]

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@Corrinne1981 wrote:
mum paid my bill £197 on 11th but sky still took the £197 out my bank aswell made me over drawn

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If you made a manual payment but had. Continuous payment method setup that's is to be expected, especially if the manual payment was made close to the billing date.

[Lisa-P1987]

It is also worth noting that if the payment was made on a weekend, it is not going to begin to be processed till the weekday due to banks not processing payments at the weekend.