linking broadband and sky mobile

[banksy2023]

Hi im having an issue where i have the same email address for my sky broadband and my sky mobile account but when i login im unable to see my broadband accont? and when it asks me to put my account number to link on the account it says error

please help 

[Highlinder]

@banksy2023Are you able to change the account you can see email address to see if this then solves the issue. If not then you will have to call Sky for them to do this for you.

[caesarome]

@banksy2023 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent banksy2023 an invite to chat 🙂 

[Tom-W19]

After speaking with banksy2023 and checking the account we have advised them to contact our Accessibility Team to get this sorted.

It was great speaking with you banksy2023 and thanks again.