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Discussion topic: legacy package and paying £119 a month

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This message was authored by lboon This message was authored by: lboon

legacy package and paying £119 a month

Hi 

I am here mainly to try and sort out my in laws sky package.  they have two hd plus boxes that they watch separately in two rooms.  Looking at their normal viewing  styles they don’t stray far from the freeview channels or the very basic sky channels.  the main benefit they get from the sky plus box seems to be a glorified dvr.  they are currently paying £119  a month, they have sky multiroom £15 2 sky+ subscriptions £0 a discounted sky go extra £0 discounted from £5 box sets £51.50 hd basic £0 sky sports Hd £6 sky sports complete and skyports+ £33 sky cinema £13. 

I think this was all part of a special deal years ago, as they are in thier late 80s, not liking change  and they have just carried on paying.

They are not watching sports or cinema  so before I contact customer support I as wondering if the community  give me some advice on how to processed and what package is likely to alow them carry on as they are.

Thank you

 


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lboon
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This message was authored by lboon This message was authored by: lboon Answer

Re: legacy package and paying £119 a month

Thank you all for your help, going to visit in a few days will try customer services while I am there.

At the very least it looks like I can nock off the the sports and cinerma with out to much trouble.

 

Thank you all again

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: legacy package and paying £119 a month

Posted by a Superuser, not a Sky employee. Find out more

@lboon wrote:

so before I contact customer support 


@lboon 

Sky will only talk to the account holder to negotiate a new discounted deal unless you are already authorised to speak on their behalf and can answer the security questions.

 

I'm sure the agent will advise them changing to Sky Q / Stream or Glass for a better deal so that's something they need to consider and research fully first. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: legacy package and paying £119 a month

Posted by a Superuser, not a Sky employee. Find out more

Essentials may be appropriate?   This is only basic ('free') channels but retains the boxes and PVR.

 

However, Sky may not be prepared to offer a new deal without upgrading to Q.  (Which is a fairly major change)

I am just another Sky customer and my views are my own
This message was authored by Mark39 This message was authored by: Mark39

Re: legacy package and paying £119 a month

Posted by a Superuser, not a Sky employee. Find out more

@lboon they can remove the Sport and Cinema packs by giving 31 days notice to cancel. As you rightly say Box Sets is a legacy base package for which they'll almost certainly be paying over the odds. The current basic package is the Signature package. I don't know whether Sky will allow them to switch to Signature with Sky+ boxes, but worth asking. 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: legacy package and paying £119 a month

If they had updated to current packages through the years and removed the packages they weren't using .... the full price without discounts would've benn less than £50 today for what they watch😟

 

The final base pack for Sky+ HD was Signature £32 and the multiroom £15🤔

Exiled in HH
lboon
Topic Author
This message was authored by lboon This message was authored by: lboon Answer

Re: legacy package and paying £119 a month

Thank you all for your help, going to visit in a few days will try customer services while I am there.

At the very least it looks like I can nock off the the sports and cinerma with out to much trouble.

 

Thank you all again

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