recently contacted about the cost on my account and querried why i was not getting the sports channels i wanted. it would appear that you no longer have the TNT accounts and therefore i cannot get those channels. i am payijng 66.00 per month for a package that does not meet my needs. you suggested cancelling NetFix as i do not use it saving me 4.50, i am not impressed with this reduction of my charges. it would also appear that in taking NetFix off the account means that i am now subject to a new contract begining another 2yr period. Not impressed with this at all, and i asked to implement my right to a cooling off period and cancel this new Contract and reinstate my original contract due to run until August 2026. However i am due to move sometime in the next 6months and the New Care Home does not have Sky they use Virgin so wont be needing any contrract with you. i am prepared to continue with old contract until such as i move but will then not need any furthr contact with you. i am due to see Citizens Advice on the 19th of this month to discuss my concerns and complaint re the irregular monthly payments over the years since 2021. You claim to have tried calling me but got no answer but i have been unable to reply and return a call as i canot get through to an actual human.. and i do not want to get involved in anotnher 49mins call on my dime.
