credit from a cancellation of service

[Fortitude0101]

When can I expect to have the credit back in my bank.

[Daniel0210]

@Fortitude0101 

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Providing your payment method is still active they should be able to refund it in 3-5 WORKING days.

[Fortitude0101]

Hi. Just enquiring when credit from a cancelled contract will be credited back to me.

[caesarome]

@Fortitude0101 

You did ask the same question last month so the reply from that post is here:

https://helpforum.sky.com/t5/Account-Billing/credit-from-a-cancellation-of-service/m-p/5104514#M2697...

As stated there you will need to phone Sky to speed them up refunding it back to you.