cant sign new tv contract

[Petetutt]

I am moving from sky Q to sky glass, but having trouble signing new contract.

i get messages to remember to sign which directs me to mobile My Sky app, i sign in and click the link to sign and the pop up dissapears.

any help would be appreiciated

thanks.

[caesarome]

Does the button on this page towards the bottom take you to it:

https://www.sky.com/help/articles/sign-credit-agreement-sky-glass

[Petetutt]

i does but then redirects back to the app and says the account holder must sign the CCA, I am the account holder and have already signed in just keeps going round in circles

[caesarome]

Are you signed in with your main primary Sky ID, one way to check is to see if you can view your bills via the app.

[Petetutt]

yes I can see all my bills and payment history

[Petetutt]

on my details it does say im a medium user !

[caesarome]

@Petetutt 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Petetutt an invite to chat.

[Michael+Wallace+1]

I'm having this exact problem, can you tell me how you resolved it?? 

[caesarome]

@Michael+Wallace+1 

What is happening ?

[Bleuey]

Hi @Petetutt 

How did this get resolved. I'm having the same issue. It's not allowing me to sign and just sending me around in circles 

Thanks