Discussion topic: cancel a manual payment that is pending?

This message was authored by: CR20 · ‎23 Sep 2024

Does anyone know how to cancel a manual payment that is pending?

This message was authored by: caesarome · ‎23 Sep 2024

I'm not sure you can, if you have a payment method setup then all you can do os to let this manual payment be taken then it should appear as a credit which can then be refunded.

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This message was authored by: Daniel0210 · ‎23 Sep 2024

@CR20
If you have a continuous payment method set up you should never need to make a manual payment. Once the unnecessary payment has cleared a credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account, or as @caesarome has indicated we can help getting it refunded. I would recommend not making manual payments unless requested to by Sky.

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Discussion topic: cancel a manual payment that is pending?

cancel a manual payment that is pending?

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