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Discussion topic: can not find how to renew contract or a phone number

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This message was authored by: DRB2

can not find how to renew contract or a phone number

trying to renew my contract cannot find how or find phone number 

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This message was authored by: SKY1992bf

Re: can not find how to renew contract or a phone number

Posted by a Superuser, not a Sky employee. Find out more

@DRB2   Best thing to do is give sky a call 


Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk (full numbers aren’t permitted on the forum)

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

or if you have sky mobile/talk call 150 Calls to Sky Customer Services from your Sky Talk landline phone or a Sky mobile are free

The start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.


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This message was authored by: Daniel0210

Re: can not find how to renew contract or a phone number

Posted by a Superuser, not a Sky employee. Find out more

@DRB2 
If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by calling Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract. It’s apparent that significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so expecting anything close to a new customer deal is unrealistic.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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