Discussion topic: billing

This message was authored by Kerrysexton This message was authored by: Kerrysexton


my bill is due by the 7 of January and I haven't enough to pay the bill could I extend it and pay it all next month as I've been a good customer for 4 years and paid extremely high sky bills every month I'm asking for some help so I can pay double next month 


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This message was authored by GD1 This message was authored by: GD1

Re: billing

Posted by a Superuser, not a Sky employee. Find out more

@Kerrysexton  You're not talking to Sky customer services via the  forum nor will thry do payment extension or promises of payments.


Sky will attempt to collect the DD on the due date, if this fails they try again 10 days later, if no funds at this point services will be restricted.  This process can't be overriden by any Customer service agent.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: billing

Posted by a Superuser, not a Sky employee. Find out more

If you have a Direct Debit set up and the payment fails on the normal payment date Sky will attempt it again 10 calendar days later. (Don’t be tempted to make a manual payment at this point).

After 10 days, if that second automatic attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is only 1 attempt made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. This link may also provide some advice

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically but not necessarily instantly.

If you are behind with Stream or Glass payments also see the information on this link:

Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: billing

Posted by a Superuser, not a Sky employee. Find out more


We are customers here who help each other so you are not talking to Sky.


What we can tell you if that as the 7th is a Sunday the bill wouldn't be taken if you pay by a card or a direct debit. If you pay by direct debit and it fails Sky will try again 10 days later and if this also fails your services might be suspended until it is paid in full and that you have set up a payment method again. You might also have to pay the following months bill if at this point you are 2 weeks or more late in paying it.

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