billed for un returned equipment

[discodave1]

sky messed up or order and we ended up with 2 routers.  Sky advised us to gve the spare router to the engineer to return.  Now we are beng billed for an un returned router.  How can i resolve this it seems impossible to contact sky.

[Daniel0210]

@discodave1 
I'm surprised Sky advised you to return it via the engineer as that's not a normal method of returning equipment.

These are the current methods for contacting Sky…

▪️online help via
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

▪️call Sky by dialling 150 (free) from either your Sky Talk landline or a Sky mobile. Calls to Sky will start automated which may try to send you here to the forum or offer you the online help route. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is not likely to work.