balance outstanding you may have been charged a late payment fee?

[Harry91]

Recieved an email today stating I wil have a charge of £27 added to my next bill "balance outstanding you may have been charged a late payment fee". I pay by direct debit and have money in the account. All previous direct debits have processed without issue. This is the exact amount of my monthly fee but I haven't received this email before. Is this just generic regarding my actual bill or is this additional charges? Any ideas who to contact regarding this? Thanks 

[caesarome]

Does your online account show that this bill has been paid:

https://www.sky.com/bill/tv-broadband-talk

[Kristina777]

Hi I have in to my account balance to pay a broadband.

Thanks

[caesarome]

@Kristina777 

Can you explain a bit clearer what your issue is ?