anyone else charged for both tv and broadband but only tv been set up?

[jeanette42]

i moved properties in December and notified sky, they booked an engineer to come out on two separate days, tv installation on 4th broadband installation on 13th. 

the engineer turned up for 4th however i was notified the engineer could no longer attend on 13th for the set up of the broadband.

i've still been charged for both on my bill from 4th december. i obviously didn't want to pay for a service that hasn't been completed as i've only got half of the package i'm billed for. has any one else had this? in order to speak to someone i've had to pay as they suspended my account (for a service they've not completed!) but the phone line is still stating i need to make a payment as it hasn't updated on their system ive relunctantly paid. does anyone have any advice of which number i can call please. i'm very frustrated right now 

[caesarome]

What is happening is correct as billing continues as normal when you are moving home. When the broadband is activated on your line then you can call Sky and they will apply a credit to your account that equals the number of days you have had no service.

[TimmyBGood]

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@jeanette42 wrote:

they booked an engineer to come out on two separate days, tv installation on 4th broadband installation on 13th. 

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Yes, because those are entirely separate technical tasks, with the later usually being undertaken by Openreach rather than Sky personnel.  Do you know if you are going to be provisioned over FTTP?