address change

[Kaitlyn4]

Hello,

I dont know what to do because I live in an area that doesn't get good signal on the phone & Im not good on the phone to talk to someone about changing an address for my account. We moved house last year, and Ive tried to call, but the signal has always been bad; and if i want to upgrade my phone, i cannot do so because i haven't been able to update my address.

Is there a way where I can message Sky to change this without going into a store or on the phone because of my autism needs. 

Thank You

[Daniel0210]

@Kaitlyn4 

Do you just have Sky mobile? We can perhaps get you some help on here from the Messaging Team. 

It could also be beneficial being registered with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning
https://www.skyaccessibility.sky/

[Mr+Flibbles+86]

Hi there @Kaitlyn4 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Kaitlyn4 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.