account closed - Bill credit

[RonnieC]

Hello all,

I closed my account back in November. Final bill shows i have credit on the account. I was expected this would be paid to me automatically like i've had with other utility providers. We are in Jan now, my old DD dates have came and went and no payment recived. Do i need to contact Sky directly? 

[MarkGoldsmith]

@RonnieC , if this is showing as a credit we can escalate this to the Sky Messaging Team who will be able to reach out and help process the refund, if you'd like?

This is usually easire than having to phone Sky.

[RonnieC]

Perfect, yes please. 

[MarkGoldsmith]

@RonnieC 

This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent in an invite to @RonnieC.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks