account cancelled without my knowledge

[John259]

I fell behind with payments but set a plan up with an agency to pay what I owed but my account had been completely cancelled now and I'm at a loss as to what I can do and how to resolve it as I didn't want the full account to be closed and go to debt collection 

[Daniel0210]

@John259 

If non payments last for 56+ days Sky can (and normally do) completely cancel subscriptions and may not let you rejoin due to your payment history. 

[Mark39]

Sky automatically close accounts which are 56 days or more in arrears. Have you spoken to them yourself about this?

[daveNOS]

@John259 I take it the agency you have the payment plan with is a debt collection agency? If it is then as soon as the debt was passed to them your Sky account would be closed, you can't realistically expect Sky to keep a defaulted account open.