@12dalesway
Does your bill here show as being paid and up to date:
https://www.sky.com/bill/tv-broadband-talk
If it does then to upgrade you will need to call Sky.
150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
https://www.sky.com/help/home
Try saying nothing when spoken to by the bot.
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
