@lydiate18 wrote:
I moved house recently and the engineers set up Sky Sports and Sky Sports HD, telling me it would be free for two months. I said I wasn't bothered but they did it anyway.
I get my May bill and I have been charged £70.80 for Sky Sports. They have taken the money. I called them last week and was told my account would be credited, but it hasn't been. Any advice?
There has been a lot instances on this forum where a engineer add somthing like like sports or movies telling the customer that would be free for a period only for the customer to find that they were actuly being charged for it. However there is a few things you should know about this situation that might avoid you being charged, when your sky package is altered even by a engineer. Sky should normally send you a email confirming what has been changed, when it will start , the price of the item any discount and free period and if there is any minimum term, if you don't receive the email for some reason you can see the same information in the my Sky app under. My messages or if you don't.have that app you can see the message on the Sky.com web site and loging on to your account and then clicking on the small head at the top of the screen and clicking " my messages' you will then find a message dated the date in your case when the engineer called titled " confirmation of the changes to your Sky TV package" the same is titled if you look in the My Sky App. This is Sky standard procedure and alway happens when there is change to you package . The other thing to note is you have 31 day cooling off period to change your mind if after reading your message you find what you thought you should have in you package is not as what you have agreed you can get revert back to what it was. Another thing you say who looks at your bill, well I do for one as if you look at you bills shortly after you have agreed any changes ,about within a hour after you hve greed it in your case with the engineer , your current bill if it still some time before payment is due and future bill up to three months in advance will been updated with the changes to your package that have been agreed. If feel there is somthing on there that is different to what you think you have agreed you can get back on to Sky and get either put to what you agreed or get canceled. You can easerly see you billing like this in the my Sky app or on your account on the Sky website under " Bills and payment" and yes I not only check my bills on there regularly, but definitely after any changes to my account. It only takes a couple of minutes, while may be you are having a cup of tea for instance, but also it insures I get no nasty surprises when it comes to payment time. Sorry if this is along winded reply but I thought I would do it like this as but as I said at the beginning you not the first person be stung by a appling extras on visit that they said were free onkyvtibfind out when it's payment time to be charged, so in reading this hopefully may help other people people that have these extra offer them being stung.
