Wrong payment on my new contract

[Chris586]

I was offered a contract on chat, accepted it and my future bill is £20 a month more. Feel I've been conned.

[PandJ2020]

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@Chris586 wrote:

I was offered a contract on chat, accepted it and my future bill is £20 a month more. Feel I've been conned.

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What did Sky say when you asked them about it?

[MightyQuinn]

Hi @Chris586   Future bill or future bills?

[Chris586]

Thanks for answering! Called sky, reached an agreement via WhatsApp. Figures on my future bill are different (£20 more). Would not have agreed to stay at the price that's now showing. How do I speak to sky? Seems they only want me to use this community!

[Chris586]

Future bills? They've recalculated this month but amounts on this one and ones for rest of the year higher than agreed.

[caesarome]

What date do you agree to this, was it today and what date is your next bill due to be paid on ?

[Chris586]

Haven't been able to reach them by phone. Referred me to the community.

[Chris586]

Agreed on Monday 14th. This month has been recalculated so different on 1 August, but future bills showing for Sep, Oct, Nov etc all higher than agreed with a different cost breakdown.

[PandJ2020]

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@Chris586 wrote:

Haven't been able to reach them by phone. Referred me to the community.

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The community is a customer led forum - you'll need to persevere in contacting Sky directly.

[caesarome]

In that case you will have to get in touch with them again.

[Chris586]

I'd appreciate any suggestions 

[Chris586]

Thanks for your help. Line's closed but will try the cancellation team again.