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Discussion topic: Wrong feed

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This message was authored by William4520 This message was authored by: William4520

Wrong feed

Discussed with sky about set up fees and agreed on 10 pounds. Look at bill and there's 20 pounds chatged

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Wrong feed

Posted by a Superuser, not a Sky employee. Find out more

@William4520 
Admin charges are usually added to discounted deals (new or on renewal), and it’s normally £10 per discount. Check your future bills if you haven’t already and see if the charges have been credited back. Otherwise if you negotiated the deal on the phone you need to contact Sky again. They should be able to listen back on your original call and they will hopefully cancel them.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
William4520
Topic Author
This message was authored by William4520 This message was authored by: William4520

Re: Wrong feed

I realise this but as I already paid the 10 pounds 2 months ago for broadband it was agreed when renewing both that this fee had already been paid and there would only be a 10 pounds fee for tv

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Wrong feed

Posted by a Superuser, not a Sky employee. Find out more

@William4520 

Then as stated, if the £10 has not been credited back on a future bill you need to call Sky. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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