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Discussion topic: Wrong amount of contract being charged

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This message was authored by Anets This message was authored by: Anets

Wrong amount of contract being charged

My sky broadband contract is £29 but they are taking £34 from my account. Why?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Wrong amount of contract being charged

Posted by a Superuser, not a Sky employee. Find out more

@Anets 

Is this a new deal? Generally your first couple of bills are higher, basically due to the dates they cover (over the usual 28 days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check out your future bills to see if they reflect the amount you were expecting. Also see these links

https://www.sky.com/help/articles/understanding-my-bills

and

https://www.sky.com/manage/bill/future


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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