Discussion topic: Wrong Netflix account on ultimate

This message was authored by: Mark.D · ‎28 Dec 2022

Hi,

I believe an old family account has been linked to my Sky Netfix account for some time and I can not remove it to replace with my own account.

I've tried refreshing the apps through second level settings and it always reverts to old family account.

How can this old account be removed and replaced with my own account as I'm paying both Sky and Netfix for the same service with no clear way of rectifying this?

Thanks in advance,

Mark

This message was authored by: Mark.D · ‎28 Dec 2022

Resolved through Netflix Webchat

View this Answer within the discussion

This message was authored by: SKY1992bf · ‎28 Dec 2022

@Mark.D You need to contact Netflix directly and get them to unlink the incorrect account before you can link the right one

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This message was authored by: Mark.D · ‎28 Dec 2022

Thanks, I'll contact them now and respond if they can fix this -

This message was authored by: Mark.D · ‎28 Dec 2022

Resolved through Netflix Webchat

Discussion topic: Wrong Netflix account on ultimate

Wrong Netflix account on ultimate

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