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Discussion topic: Would like a reduced bill for service loss

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This message was authored by Natb31 This message was authored by: Natb31

Would like a reduced bill for service loss

Our sky tv was not working from 28th August until 5th September, when an engineer made a repair. The fault was put down to weather damage I believe. I would like our bill to be amended to compensate for the 8 days we were without service.

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This message was authored by Mister_Dalek This message was authored by: Mister_Dalek

Re: Would like a reduced bill for service loss


@Natb31 wrote:

Our sky tv was not working from 28th August until 5th September, when an engineer made a repair. The fault was put down to weather damage I believe. I would like our bill to be amended to compensate for the 8 days we were without service.


Nobody on here can action that for you. Give Sky a ring and they will be able to assist. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Would like a reduced bill for service loss

Posted by a Superuser, not a Sky employee. Find out more

@Natb31 
In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.

 

There is no automatic compensation for loss of TV service unlike broadband and landline. If you call Sky you coukd ask for a credit for the time you were without service but Sky are not obliged to give one. Incidentally you've posted in the Sky+ board. That is no longer supported so Sky won't have sent an engineer to you. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Would like a reduced bill for service loss

Guidance on using the community....

 

https://helpforum.sky.com/t5/About-Sky-Community/ct-p/Members

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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Would like a reduced bill for service loss

If your box was Sky+ it was responsible to ensure your equipment box ... dish/lnb ... cabling🤔

 

You will not receive compensation for a failure of your equipment😔

 

Even if you had Sky Q ... the dish/lnb and cabling are your equipment😉

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