18 Sep 2024 02:14 PM
Our sky tv was not working from 28th August until 5th September, when an engineer made a repair. The fault was put down to weather damage I believe. I would like our bill to be amended to compensate for the 8 days we were without service.
18 Sep 2024 02:20 PM
@Natb31 wrote:Our sky tv was not working from 28th August until 5th September, when an engineer made a repair. The fault was put down to weather damage I believe. I would like our bill to be amended to compensate for the 8 days we were without service.
Nobody on here can action that for you. Give Sky a ring and they will be able to assist.
18 Sep 2024 02:21 PM
Posted by a Superuser, not a Sky employee. Find out more@Natb31
In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.
There is no automatic compensation for loss of TV service unlike broadband and landline. If you call Sky you coukd ask for a credit for the time you were without service but Sky are not obliged to give one. Incidentally you've posted in the Sky+ board. That is no longer supported so Sky won't have sent an engineer to you.
18 Sep 2024 03:23 PM
Guidance on using the community....
https://helpforum.sky.com/t5/About-Sky-Community/ct-p/Members
18 Sep 2024 03:32 PM
If your box was Sky+ it was responsible to ensure your equipment box ... dish/lnb ... cabling🤔
You will not receive compensation for a failure of your equipment😔
Even if you had Sky Q ... the dish/lnb and cabling are your equipment😉
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