4

Discussion topic: Will upgrading Broadband via My Sky extend my TV contract?

Reply
This message was authored by Andyw1692 This message was authored by: Andyw1692

Will upgrading Broadband via My Sky extend my TV contract?

Hello,

 

im looking for a straight answer that I can't seem to get from Sky directly. They want to keep my TV contract going and just add the additional £20pm to my contract and they think that's what I'm after.... 

 

My current TV Contract ends on 28/02/2023 (showing on the my sky app).

 

I want the TV contract to end as I hardley use it. so I become a Broadband and Phone only user.

 

I upgrade my Broadband from fast (50mb) to a ultra fast plus (500mb) via my Sky app will this enter my entire contract (TV included) in to a new 18 month contract?

 

or is the only option to cancel everything, get out of the contract and then start fresh elsewhere?

 

 


Best Answers
This message was authored by caesarome This message was authored by: caesarome Answer

Re: Will upgrading Broadband via My Sky extend my TV contract?

Posted by a Superuser, not a Sky employee. Find out more

Changing your broadband should have no affect on the TV package so nearer the time you should still be able to contact Sky to give them your 31 days notice to cancel it,

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

View this Answer within the discussion

Reply

All Replies

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Will upgrading Broadband via My Sky extend my TV contract?

Posted by a Superuser, not a Sky employee. Find out more

@Andyw1692  No you can cancel the tv side of things without cancelling anything else

 

i think what's happened is you are trying to give the 31 days notice to cancel too early and they are trying to change early termination fees 

 

only give notice 31 days from contract ending not before 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
Andyw1692
Topic Author
This message was authored by Andyw1692 This message was authored by: Andyw1692

Re: Will upgrading Broadband via My Sky extend my TV contract?

Thank you,

 

That bit makes sense, but if I now upgrade my broadband via the My Sky app, will the entire thing renew? 

I looked in the "legal bit"  and it  looks like the TV package will renew too? 

B60F068B-BB71-4A9F-8D9A-9E0786920A7E.png

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Will upgrading Broadband via My Sky extend my TV contract?

Posted by a Superuser, not a Sky employee. Find out more

@Andyw1692 wrote:

Thank you,

 

That bit makes sense, but if I now upgrade my broadband via the My Sky app, will the entire thing renew? 

I looked in the "legal bit"  and it  looks like the TV package will renew too? 

B60F068B-BB71-4A9F-8D9A-9E0786920A7E.png


@Andyw1692  not afaik has the two services are completely separate although billed together with Sky Q and Sky+hd and separate with glass/stream 

 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by caesarome This message was authored by: caesarome Answer

Re: Will upgrading Broadband via My Sky extend my TV contract?

Posted by a Superuser, not a Sky employee. Find out more

Changing your broadband should have no affect on the TV package so nearer the time you should still be able to contact Sky to give them your 31 days notice to cancel it,

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion