Will sky automatically refund credit on broadband account after leaving 8 weeks ago?

[Dawrightstuff]

I know variations of this question have been asked but the answers given were that a sky person would invite someone to chat so I have to ask again 😬 

We paid our last bill on 20th Feb and had a credit on our account when we left. I read online it can take up to 6 weeks to refund a credit so I waited but we're now 8 weeks after that bill was paid and still no word about it or when it would be repaid or anything from sky.. so just checking in if anyone can give me timescales? 

Thank you in advance 

[Daniel0210]

@Dawrightstuff 
Refunds should take about 6 weeks from your last day of connection (but appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Dawrightstuff]

Hello

Thanks for your swift reply.

Yes it is still showing as a credit on my account and yes the direct debit and payment card are still active. Could you raise this your end?

Thank you again 

[Daniel0210]

@Dawrightstuff 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Dawrightstuff.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future you need help with, please do not hesitate to reach out. Thanks.