0

Discussion topic: Will I get compensation if it took 3 attempts to activate my broadband and phone that lasted a month

Reply
Avatar for Davidbelfast
Level 1 icon
What's this?
This message was authored by: Davidbelfast

Message posted on ‎19 Jan 2025 06:58 PM

Will I get compensation if it took 3 attempts to activate my broadband and phone that lasted a month

Broadband and phone we're supposed to be activated on the 16th of December, it wasn't activated until the 15th of January. Will I be entitled to compensation 

Report post
Post 1 of 2
142 Views
0 Likes
Reply
Reply

All Replies

Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎19 Jan 2025 07:07 PM

Re: Will I get compensation if it took 3 attempts to activate my broadband and phone that lasted a m

Posted by a Superuser, not a Sky employee. Find out more

@Davidbelfast  You will only be entitled to Automatic Compensation as laid out here https://www.sky.com/help/home/broadband/policies-and-info/auto-compensation/articles/auto-compensati...

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 2
136 Views
Reply
Reply