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Discussion topic: Why is my account still restricted?

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This message was authored by DavidA This message was authored by: DavidA

Why is my account still restricted?

My account is restricted? Why? 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Why is my account still restricted?

Posted by a Superuser, not a Sky employee. Find out more

@DavidA 

Is your account/bills showing as restricted or are your Sky services restricted? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
DavidA
Topic Author
This message was authored by DavidA This message was authored by: DavidA

Re: Why is my account still restricted?

My sky services 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Why is my account still restricted?

Posted by a Superuser, not a Sky employee. Find out more

@DavidA wrote:

My sky services 


@DavidA 
If your Sky services have been restricted (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what (Sky believe) is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
DavidA
Topic Author
This message was authored by DavidA This message was authored by: DavidA

Re: Why is my account still restricted?

Everything is up to date and payment set up 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Why is my account still restricted?

Posted by a Superuser, not a Sky employee. Find out more

@DavidA 

Then you need to wait for the payment to clear. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Why is my account still restricted?

Posted by a Sky employee

Hi there @DavidA , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Why is my account still restricted?

Posted by a Sky employee

We are still looking to help you @DavidA  If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
DavidA
Topic Author
This message was authored by DavidA This message was authored by: DavidA

Re: Why is my account still restricted?

Hi Lisa, 

 

this still hasn't been resolved. 

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Why is my account still restricted?

Posted by a Superuser, not a Sky employee. Find out more

@DavidA 

It seems like you didn't engage in the chat invite you were sent. If we escalate it again are you going to be able to participate? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Why is my account still restricted?

Posted by a Sky employee

There is an active chat for this customer which was started 39 minutes ago 🙂

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Why is my account still restricted?

Posted by a Superuser, not a Sky employee. Find out more

Thanks @Lisa-P1987 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Addie15 This message was authored by: Addie15

Re: Why is my account still restricted?

Posted by a Sky employee

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.


 

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