Discussion topic: Why have you increased my monthly payments
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Message posted on 20 Sep 2024 08:11 PM
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Why have you increased my monthly payments
For the last 4 months I have been charged £114.50 without being informed first
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Message posted on 20 Sep 2024 08:14 PM
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Re: Why have you increased my monthly payments
We are customers here so you are not talking to Sky.
This might help to explain it:
https://www.sky.com/help/articles/been-overcharged
It sounds like the minimum term on your package has come to and end so the discount you had has now finished. When you took this out you would have been told how long it was going to last for so now is the time to call Sky to see if they will offer you a further discount for the next 24 months if you agree to a new contract.
If you have a Sky Mobile or Sky Talk landline phone then you can call Sky for free via the 150 number. Or under "Need more help ?" at the bottom this page is the number to call:
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 20 Sep 2024 08:18 PM
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Re: Why have you increased my monthly payments
@WAYNEBIRD If discounts have ended then you would have been told when you took them out how long they were for.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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