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Discussion topic: Why have you increased my monthly payments

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This message was authored by: WAYNEBIRD

Why have you increased my monthly payments

For the last 4 months I have been charged £114.50 without being informed first

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This message was authored by: caesarome

Re: Why have you increased my monthly payments

Posted by a Superuser, not a Sky employee. Find out more

@WAYNEBIRD 

We are customers here so you are not talking to Sky.

 

This might help to explain it:

https://www.sky.com/help/articles/been-overcharged


It sounds like the minimum term on your package has come to and end so the discount you had has now finished. When you took this out you would have been told how long it was going to last for so now is the time to call Sky to see if they will offer you a further discount for the next 24 months if you agree to a new contract.

 

If you have a Sky Mobile or Sky Talk landline phone then you can call Sky for free via the 150 number. Or under "Need more help ?" at the bottom this page is the number to call:


https://www.sky.com/help

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This message was authored by: GD1

Re: Why have you increased my monthly payments

Posted by a Superuser, not a Sky employee. Find out more

@WAYNEBIRD  If discounts have ended then you would have been told when you took them out how long they were for.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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