Why have i been charged twice for TNT sports and why is it rolling on ?

[MarkDavidson]

I recently purchased TNT sports for a limited period. However you have charged me twice an rolled the service on for the next period which I did not agree to. I want to speak to an actual person or I am going to cancel my subscription completely. VERY ANGRY.

[Daniel0210]

@MarkDavidson 
We are customers here on a customer ➡️ customer discussion forum where we try to help other Sky customers. I’m afraid you aren’t communicating with Sky by posting on here.

So unless you cancelled this trial / limited subscription of TNT giving the required 31 days notice you'll be charged for the continuing service. Did you contact Sky to cancel it?

[MightyQuinn]

Hi @MarkDavidson   Did you give Sky the required 31 days notice to cancel?

[PandJ2020]

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@MarkDavidson wrote:

I recently purchased TNT sports for a limited period. 

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There is no 'limited period' option?  Subscriptions will roll until notice is given to cancel.

Even during this notice period billing continues as normal.  (Including a month in advance but will be credited pro-rata in the following month's bill).

However you have charged me twice 

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Not us - but I presume these are for different date ranges?  When adding subscriptions the following bill includes an element of in arrears (From activation to billing) and in advance (month in advance).

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I want to speak to an actual person or I am going to cancel my subscription completely. VERY ANGRY.

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Go ahead and call Sky - we're just other customers here.  You'll need to contract them to cancel anyway.

[MrRichAllen1976]

@MarkDavidson I had a nightmare last year over this, I had TNT for WWE, and then cancelled circa last November, because WWE went on Netflix this January, for which I already have an account, and until about 3 months ago I was still being charged for it and it wasn't cheap! I contacted Sky, they told me to ring BT up, I did, they told me to contact Sky, so I had to get quite angry with them and tell them in no uncertain terms to cancel the contract there and then or I'd be taking legal action.

[MarkDavidson]

Thanks for your input. Have now contacted sky and am getting credited in my next billing period. If this does not happen then I will be leaving. Sky customer service is appalling. I was on the phone for about 2 hours, and was just continually passed back and fore, before getting a sensible operator.