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Discussion topic: Why have I been Extra Charge & Box Office

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This message was authored by Lennux This message was authored by: Lennux

Why have I been Extra Charge & Box Office

I have recently checked my bank and now my statement. I noticed you have charge me for something I never applied for or even watched.

Extra Charges & Box Office

 

Lennux

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Why have I been Extra Charge & Box Office

Posted by a Superuser, not a Sky employee. Find out more

@Lennux  Could anyone in your household have order it, a PIN number would have been required to order so there is no real way for it to be ordered without someone not knowing 

 

if you still dispute the charge you would need to contact Sky directly 


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Lennux
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This message was authored by Lennux This message was authored by: Lennux

Re: Why have I been Extra Charge & Box Office

Not unless my wife accidently was looking for something else, I would never pay to watch Tyson Fury

 

regards

Lennux 

This message was authored by caesarome This message was authored by: caesarome

Re: Why have I been Extra Charge & Box Office

Posted by a Superuser, not a Sky employee. Find out more

As a pin has to be entered then as you are sure nobody in your home did this you will have to call Sky and dispute this with them.

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This message was authored by Euntjies This message was authored by: Euntjies

Re: Why have I been Extra Charge & Box Office

Same happened to me, tried to contact Sky to no avail......I was on holidays, checked with my son...he doesnt have the pin.....He not interested in the fight of Fury or whoever.....I am furious, can't get to someone on the phone.....

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Why have I been Extra Charge & Box Office

Posted by a Superuser, not a Sky employee. Find out more

@Euntjies wrote:

can't get to someone on the phone.....


@Euntjies 
Like a lot of large companies nowadays any calls to Sky will start off automated but stay on the line and don’t hang up if prompted to. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Why have I been Extra Charge & Box Office

Posted by a Superuser, not a Sky employee. Find out more

@Euntjies if you're on holiday abroad you'll probably have to wait until you return to call them.

 

As a UK/ROI service provider, I believe Sky's contact numbers are accessible only from the UK/ROI.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Why have I been Extra Charge & Box Office

Posted by a Superuser, not a Sky employee. Find out more

@Euntjies 

I interpreted your post as you being on holiday when the chargeable programmes was ordered/viewed. Is that the case or are you trying, unsuccessfully, to contact Sky from your holiday abroad? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Euntjies This message was authored by: Euntjies

Re: Why have I been Extra Charge & Box Office

@Daniel0210 I am back from my holidays, then discovered I was charged the extra charges. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Why have I been Extra Charge & Box Office

Posted by a Superuser, not a Sky employee. Find out more

Thanks for clarifying @Euntjies 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Euntjies This message was authored by: Euntjies

Re: Why have I been Extra Charge & Box Office

@Daniel0210 I shall keep trying to get to speak to someone...and stay on the line, although I was cut off twice. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Why have I been Extra Charge & Box Office

Posted by a Superuser, not a Sky employee. Find out more

@Euntjies 

Quieter times are apparently first thing in the morning or about 9pm. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Euntjies This message was authored by: Euntjies

Re: Why have I been Extra Charge & Box Office

@Lennux the same happenend to me. I was wondering if you had any luck getting through to speak to someone. I have been trying almost most of the afternoon, but only get through to the automated answering machine with no option of getting through to an operator or customer adviser.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Why have I been Extra Charge & Box Office

Posted by a Superuser, not a Sky employee. Find out more

@Euntjies 

You shouldn't be having a problem with calling Sky. If you already have a Sky Mobile or a Sky Talk landline call free by just dialling 150, otherwise use this link:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides an 0333 number. A lot of mobile networks include 01, 02 and 03 numbers in their inclusive minutes.
ROI: change the flag in the very bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides an 0818 number.
(The forum filters don’t like us typing the digits in full).

Like a lot of large companies nowadays any calls to Sky will start off automated but stay on the line and don’t hang up if prompted to. Also be aware the operating times of departments differs depending on the issue you’re ringing about.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Lennux
Topic Author
This message was authored by Lennux This message was authored by: Lennux

Re: Why have I been Extra Charge & Box Office

@Euntjies Yes I did get a hold of someone in India. They are telling the pin was used but they cannot tell me what time did the viewing started and what time was the channel closed.

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