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Discussion topic: Why has my bill not been updated after switching?

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This message was authored by Ro90 This message was authored by: Ro90

Why has my bill not been updated after switching?

I gave 31 days notice to sky that I was switching my broadband on 20 April. Our broadband was switched to Plusnet today. When I log into my sky account it doesn't show that broadband is cancelled and my bills show me being charged for this in future months. When will this be updated in my sky account? As I've given notice, and switched to a new provider am I right in thinking I should not be charged by sky next month? Thank you.

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This message was authored by GD1 This message was authored by: GD1

Re: Why has my bill not been updated after switching?

Posted by a Superuser, not a Sky employee. Find out more

@Ro90  You will be billed up to the next billing date, any overpayment will be credited to you, this is unfortunately how Sky's billing works.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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