3

This discussion topic has been answered Discussion topic: Why cant i speak to a human on live chat?!

Reply
This message was authored by: Sharon17hudson1

Why cant i speak to a human on live chat?!

I have been trying for months now to message sky customer services ... im hard of hearing and I cant use the phones ... I can only communicate via the live chat or emails.... 

 

I have no access to my bills or contract.  Everything on my account says restricted ! Yet they are still taking payments of £35.00 a month a d i need to no if im put of contract now. 

 

I had an email back saying my sky id wasn't recognised yet I have the account login details and its the only one I used to order my ipad ! Please can someone help me as this is really causing me stress and I need it fixed please !


Best Answers
This message was authored by: Daniel0210 Answer

Re: Why cant i speak to a human on live chat?!

Posted by a Superuser, not a Sky employee. Find out more

@Sharon17hudson1 wrote:

I have been trying for months now to message sky customer services ... im hard of hearing and I cant use the phones ... I can only communicate via the live chat or emails....


@Sharon17hudson1 
If you have health issues that affect your ability to communicate, it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at the related links here… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: Daniel0210 Answer

Re: Why cant i speak to a human on live chat?!

Posted by a Superuser, not a Sky employee. Find out more

@Sharon17hudson1 wrote:

I have been trying for months now to message sky customer services ... im hard of hearing and I cant use the phones ... I can only communicate via the live chat or emails....


@Sharon17hudson1 
If you have health issues that affect your ability to communicate, it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at the related links here… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Did this answer not help you?

This message was authored by: JFREE79

Re: Why cant i speak to a human on live chat?!

It will not help if you are on sky stream, I have tried and they just say you have to call or get someone else to call on vour behalf. Absolute Joke.

This message was authored by: Mark39

Re: Why cant i speak to a human on live chat?!

Posted by a Superuser, not a Sky employee. Find out more

@JFREE79 wrote:

It will not help if you are on sky stream, I have tried and they just say you have to call or get someone else to call on vour behalf. Absolute Joke.


I suspect it depends what the issue is, rather than the tv platform you're using. Can the Community here help? By all means post on the Stream forum.

 

https://helpforum.sky.com/t5/Sky-Stream/bd-p/sky-stream

Reply
Answered - Go to Answer