Why can’t you speak to anyone!!!!!!!!

[Sarahjadee_x]

Been charged for equipment I returned and for the price they charge each month and the charge for the stupid equipment o have a tracking to say they received why can't they pay for a someone to answer the phone so glad I left this awful

company!!!!!

[GD1]

@Sarahjadee_x  Your post has been moved from the Sky+ board as Sky+ equipment does not need returning.

When did you return the boxes to Sky?  Did you keep proof od postage?

[Sarahjadee_x]

I can't track it in the sky app it says they received it yet I got a text saying I al. Ring charged £104 

[Daniel0210]

@Sarahjadee_x 
Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.