15 Oct 2024 09:11 PM
15 Oct 2024 09:37 PM
Posted by a Superuser, not a Sky employee. Find out moreAs customers we possibly could say why so what is happening when you try to access these and can you view your mobile account via this link:
https://www.sky.com/myaccount/mobile
15 Oct 2024 09:52 PM
No I can't access my bill via that link either.
15 Oct 2024 09:55 PM
Posted by a Superuser, not a Sky employee. Find out moreWhen you try that link what is it saying ?
15 Oct 2024 10:02 PM
It just takes me to the same upgrade screen as I get when I try through the app.
15 Oct 2024 10:08 PM
Posted by a Superuser, not a Sky employee. Find out moreAre you signed in with the correct ID/email address ?
15 Oct 2024 10:11 PM
Yes I am because I can see my BB and talk bill.
15 Oct 2024 10:17 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you use this link does it tell you that it is already linked:
https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account
15 Oct 2024 10:28 PM
15 Oct 2024 10:33 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
15 Oct 2024 10:50 PM
Thank you. I was going to call them about it but I will wait for their message.
16 Oct 2024 09:26 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @Disgruntled67 an invite to chat.
16 Oct 2024 12:20 PM
Hi @Greenfingers001 . Thanks for getting in touch. Can you answer my query?
16 Oct 2024 12:21 PM
Posted by a Superuser, not a Sky employee. Find out moreYou need to respond to the chat bubble as per my previous post.
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