Why can't I see my mobile bills and my piggybank on the My Sky app like I used to be able to do?

[Disgruntled67]

Why can't I see my mobile bills and my piggybank on the My Sky app like I used to be able to do?

[caesarome]

@Disgruntled67 

As customers we possibly could say why so what is happening when you try to access these and can you view your mobile account via this link:

https://www.sky.com/myaccount/mobile

[Disgruntled67]

No I can't access my bill via that link either.

[caesarome]

When you try that link what is it saying ?

[Disgruntled67]

It just takes me to the same upgrade screen as I get when I try through the app.

[caesarome]

Are you signed in with the correct ID/email address ?

[Disgruntled67]

Yes I am because I can see my BB and talk bill.

[caesarome]

If you use this link does it tell you that it is already linked:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[Disgruntled67]

It says the account is already linked.

[caesarome]

@Disgruntled67 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Disgruntled67]

Thank you. I was going to call them about it but I will wait for their message.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Disgruntled67 an invite to chat.

[Disgruntled67]

Hi @Greenfingers001 . Thanks for getting in touch. Can you answer my query?

[caesarome]

@Disgruntled67 

You need to respond to the chat bubble as per my previous post.