Why am I paying £48 a month for the basic package, when you are offering deals for £22 a month?

[Stephannie1]

I have been a Sky subscriber for many years.  My subscription has crept up month on month to £48 a month for the basic package.  I have tried and failed to find anyone at Sky to raise this with.  I regard the present advertising of deals for £22 a month as misleading and dishonest. Am I alone, or has anyone else experienced the same problem?

[Daniel0210]

@Stephannie1 

What you are seeing are deals for new customers which you aren't. You probably benefited from such a discount when you first joined as I did. 

[Mark39]

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@Stephannie1 wrote:

I have been a Sky subscriber for many years.  My subscription has crept up month on month to £48 a month for the basic package.  I have tried and failed to find anyone at Sky to raise this with.  I regard the present advertising of deals for £22 a month as misleading and dishonest. Am I alone, or has anyone else experienced the same problem?

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Prices don't increase month on month. Have you actually spoken to a Sky adviser? What did,they say?

[TimmyBGood]

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@Stephannie1 wrote:

I regard the present advertising of deals for £22 a month as misleading and dishonest. 

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Only the insurance industry (for house and car products) is required by its regulator to offer the same pricing to new customers as existing ones.

[caesarome]

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@Stephannie1 wrote:

I regard the present advertising of deals for £22 a month as misleading and dishonest

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That is for new customers of which you are not because when you joined Sky you would have benefited for a cheaper price that others at the time would not. So you now need to call Sky to see if they will offer you another discount if you agree to a new contract.