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Discussion topic: Why am I getting charged for making landline calls to another landline

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This message was authored by Joe+dewhurst This message was authored by: Joe+dewhurst

Why am I getting charged for making landline calls to another landline

My am getting charged for ringing from my landline to another landline 

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This message was authored by daveNOS This message was authored by: daveNOS

Re: Why am I getting charged for making landline calls to another landline

Posted by a Superuser, not a Sky employee. Find out more

@Joe+dewhurst Usually that would be due to you only being on a pay as you talk package.

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Why am I getting charged for making landline calls to another landline

Posted by a Superuser, not a Sky employee. Find out more

@Joe+dewhurst  Are the calls over an hour long if so you will be charged 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by twilight+princess This message was authored by: twilight+princess

Re: Why am I getting charged for making landline calls to another landline

Posted by a Superuser, not a Sky employee. Find out more

Some suggestions are:

You're on a pay as you talk contract.

You're going over the free 60 minutes free calls limit so are being charged for the entire call. For this you'd need to hang up before the 60 minutes are up & redial.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
Joe+dewhurst
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This message was authored by Joe+dewhurst This message was authored by: Joe+dewhurst

Re: Why am I getting charged for making landline calls to another landline

Only one call was over an hour

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Why am I getting charged for making landline calls to another landline

Posted by a Superuser, not a Sky employee. Find out more

@Joe+dewhurst 

You haven't confirmed yet which Talk package you're on. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by twilight+princess This message was authored by: twilight+princess

Re: Why am I getting charged for making landline calls to another landline

Posted by a Superuser, not a Sky employee. Find out more

Then that would be charged the full cost for the call.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
This message was authored by Mark39 This message was authored by: Mark39

Re: Why am I getting charged for making landline calls to another landline

Posted by a Superuser, not a Sky employee. Find out more

@Joe+dewhurst @All calls are charged unless you have an inclusive call package.such as Sky Anytime+. You either pay monthly for a call package,  or you're charged individually for every call you make. There are no 'free' calls

Joe+dewhurst
Topic Author
This message was authored by Joe+dewhurst This message was authored by: Joe+dewhurst

Re: Why am I getting charged for making landline calls to another landline

I was told by the sales advisor I would have free calls in my sky talk free talk acc upto an hour

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Why am I getting charged for making landline calls to another landline

Posted by a Superuser, not a Sky employee. Find out more

@Joe+dewhurst wrote:

I was told by the sales advisor I would have free calls in my sky talk free talk acc upto an hour


@Joe+dewhurst  Correct but if you go over an hour even by just a millisecond you will be charged the full duration 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Mark39 This message was authored by: Mark39

Re: Why am I getting charged for making landline calls to another landline

Posted by a Superuser, not a Sky employee. Find out more

@Joe+dewhurst wrote:

I was told by the sales advisor I would have free calls in my sky talk free talk acc upto an hour


If you have a call package, that would be correct, for 01, 02 and 03 numbers.

Joe+dewhurst
Topic Author
This message was authored by Joe+dewhurst This message was authored by: Joe+dewhurst

Re: Why am I getting charged for making landline calls to another landline

Again the sales advisor said I get upto an hour on my landline free so he gave me incorrect information 

Joe+dewhurst
Topic Author
This message was authored by Joe+dewhurst This message was authored by: Joe+dewhurst

Re: Why am I getting charged for making landline calls to another landline

I'm getting Charged for every call under hour

This message was authored by Mark39 This message was authored by: Mark39

Re: Why am I getting charged for making landline calls to another landline

Posted by a Superuser, not a Sky employee. Find out more

If you believe you were given incorrect information, you might wish to raise a complaint. If you called, give Sky the date and time and they'll be able to listen to the call recording.

 

https://www.sky.com/help/articles/how-to-make-a-complaint

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Why am I getting charged for making landline calls to another landline

Posted by a Superuser, not a Sky employee. Find out more

@Joe+dewhurst wrote:

in my sky talk free talk acc upto an hour


@Joe+dewhurst 

There's no Sky Talk account with that name. They are currently named

  • Sky Pay As You Talk whereby you pay for all calls at 22ppm
  • Sky Talk Evenings & Weekends Extra whereby it's £5pm and calls are inclusive 1900-0700 each day and all day Saturday & Sunday up to an hour in duration 
  • Sky Talk Anytime Extra whereby it's £12pm with inclusive calls all day up to an hour in duration

 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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