Why Sky customer care asks password everytime

[raghav87]

Whenever we call Sky customer support, they ask our Sky password on the call - isn't it weird that we tell them the password in plain, on the call - to a person (not even to a machine).

Can someone from Sky respond on this?

I don't feel safe when I need to tell them the password - as they ask for our account number, address, password, phone - all possibe details - isn't it scary?

[Daniel0210 · Accepted solution]

@raghav87 

The password they ask for is the telephone password you have agreed to provide for contact with Sky. This is required to verify your identity as account holder and applies to everyone each time you call. 

[PandJ2020]

It's a telephone password only - not the password on your online account.

[Mark39]

It's specifically a telephone password Sky are asking you for, not your account password or any other. If they're then asking for additional personal information it sounds like you don't have a telephone password set up.

Give them a call when it's convenient to set up a telephone password, but don't give them any other password.

[Lisa-P1987]

Hi there. The password, as mentioned above, is only a telephone password. 

If you are not comfortable using this as your security, then next time you call, just say you don't know it. 

We will move on to other security information such as mothers maien name or your billing info. 

Your account number and address information is not security info. This is why we ask for additional information to make sure we are speaking to the account holder or an authorised person. 

[Anonymous]

Hi @Lisa-P1987 ,

I spoke to someone from SKY on the phone and they said they can only take the password. I asked if I could verify any other information as this password was set up Years ago and she said no. Could you assist me with this please? 

[Flloydrick]

I can understand when you ring them  - but when they ring you, supposedly to review your package, and ask for a password and then for your mothers maiden name why would you give it to them?

[Daniel0210]

@Flloydrick 

I can see your point when it's an incoming call but Sky (if it is indeed Sky) will still need to verify they are talking to the account holder. 

[daveNOS]

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@Flloydrick wrote:

I can understand when you ring them  - but when they ring you, supposedly to review your package, and ask for a password and then for your mothers maiden name why would you give it to them?

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@Flloydrick They ask that because anyone could have answered the phone.

[TimmyBGood]

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@Flloydrick wrote:

 but when they ring you, supposedly to review your package

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Mostly to try and sell Sky Protect Device Insurance ; (

[oj01]

A tip I read a while ago regarding this. 

If a company rings you and requires a password or security answers (and I fully understand why they legitimately might), you should give incorrect answers. If the call is genuine, they will tell you that it's wrong and you can then give the correct answer. A scam caller wouldn't know that you'd given the wrong answer. 

[MarkGoldsmith]

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@oj01 wrote:

A tip I read a while ago regarding this. 

If a company rings you and requires a password or security answers (and I fully understand why they legitimately might), you should give incorrect answers. If the call is genuine, they will tell you that it's wrong and you can then give the correct answer. A scam caller wouldn't know that you'd given the wrong answer. 

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Thata great advice