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Discussion topic: Why I am paying for two phones and why I have high phone bill

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This message was authored by Thea1 This message was authored by: Thea1

Why I am paying for two phones and why I have high phone bill

Hi 

I would like some advice on something, so last November I decided to upgrade my phone to the new iPhone 15 plus and send my old one back to sky, which was the iPhone 13 Pro Max as a swap. I sent that phone back and received my phone phone, but when I go onto my bills on my sky account I am still getting billed for my old phone which I don't have anymore and this month bill was well over £100. I was wondering why I am paying for two phones and why my bill was so high this month. If anyone could please help that would be highly appreciated thank you.


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Why I am paying for two phones and why I have high phone bill

Posted by a Superuser, not a Sky employee. Find out more

 

@Thea1 

Then that will be why, you will need to call Sky about this on the 150 number.

 

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Why I am paying for two phones and why I have high phone bill

Posted by a Superuser, not a Sky employee. Find out more

@Thea1  Are you sure it's the device that is being billed and not a second sim 

 

if the amount sky offered you for the old device wasn't enough to cover the remaining balance sky would have added the difference to the first available bill after the swap was completed and taken in one go 


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Thea1
Topic Author
This message was authored by Thea1 This message was authored by: Thea1

Re: Why I am paying for two phones and why I have high phone bill

Hi 

 

I am definitely getting billed for the contract, not a second sim. Yh that was i thought but I have looked at all my bills for each month and my old phone contract has been charged on all my bills since November last year. @SKY1992bf 

This message was authored by caesarome This message was authored by: caesarome

Re: Why I am paying for two phones and why I have high phone bill

Posted by a Superuser, not a Sky employee. Find out more

When you swapped the month was there still an amount to pay on it or was the value Sky gave you enough to pay it off.

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Thea1
Topic Author
This message was authored by Thea1 This message was authored by: Thea1

Re: Why I am paying for two phones and why I have high phone bill

Hi 

 

Thanks for your reply, I believe there was an amount still left to pay but I can't remember 100%. 

Thea1
Topic Author
This message was authored by Thea1 This message was authored by: Thea1

Re: Why I am paying for two phones and why I have high phone bill



Also it's saying on my sky account that my phone swap hasn't been completed either. 

IMG_0418.jpeg

 

@caesarome 

Thea1
Topic Author
This message was authored by Thea1 This message was authored by: Thea1

Re: Why I am paying for two phones and why I have high phone bill

 

Also it's saying on my sky account that my phone swap hasn't been completed either. 

 

IMG_0418.jpeg

@SKY1992bf 

This message was authored by caesarome This message was authored by: caesarome Answer

Re: Why I am paying for two phones and why I have high phone bill

Posted by a Superuser, not a Sky employee. Find out more

 

@Thea1 

Then that will be why, you will need to call Sky about this on the 150 number.

 

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Thea1
Topic Author
This message was authored by Thea1 This message was authored by: Thea1

Re: Why I am paying for two phones and why I have high phone bill

 

Okay  I will get onto that tomorrow. 

Thank you so much for your help 

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