Why I am paying for two phones and why I have high phone bill

[Thea1]

Hi 

I would like some advice on something, so last November I decided to upgrade my phone to the new iPhone 15 plus and send my old one back to sky, which was the iPhone 13 Pro Max as a swap. I sent that phone back and received my phone phone, but when I go onto my bills on my sky account I am still getting billed for my old phone which I don't have anymore and this month bill was well over £100. I was wondering why I am paying for two phones and why my bill was so high this month. If anyone could please help that would be highly appreciated thank you.

[SKY1992bf]

@Thea1  Are you sure it's the device that is being billed and not a second sim 

if the amount sky offered you for the old device wasn't enough to cover the remaining balance sky would have added the difference to the first available bill after the swap was completed and taken in one go 

[Thea1]

Hi 

I am definitely getting billed for the contract, not a second sim. Yh that was i thought but I have looked at all my bills for each month and my old phone contract has been charged on all my bills since November last year. @SKY1992bf 

[caesarome]

When you swapped the month was there still an amount to pay on it or was the value Sky gave you enough to pay it off.

[Thea1]

Hi 

Thanks for your reply, I believe there was an amount still left to pay but I can't remember 100%. 

[Thea1]

Also it's saying on my sky account that my phone swap hasn't been completed either. 

 

@caesarome 

[Thea1]

Also it's saying on my sky account that my phone swap hasn't been completed either. 

 @SKY1992bf 

[caesarome · Accepted solution]

@Thea1 

Then that will be why, you will need to call Sky about this on the 150 number.

[Thea1]

Okay  I will get onto that tomorrow. 

Thank you so much for your help