When I try to view my bill and pay, or anything on sky in fact it says “page restricted”. help.

[Sophie63]

When I try to click on anything, it all says page restricted. I can't pay my phone bill😢

[Mark39]

You  shouldn't need to make any manual payment. You should have a direct debit or automated monthly card payment set up.

Are you logging in with your main Sky ID? If you're seeing this error with your main Sky ID, you'll need to contact Sky so that they can put it right for you.

[caesarome]

@Sophie63 

For help with the restricted message if you don't want to call Sky post back here as we can arrange some assistance via here if you want ?

[Sophie63]

I changed banks and I didn't realise it didn't automatically change my bank details. So I missed a payment and now I can't pay it, but anything I click on it says page restricted. So I can't see my contracts, my bills or anything. 

[caesarome]

My question still applies, do you want help from the messaging team via here regarding the restricted message ?

[Sophie63]

yes I would please 🙂

[caesarome]

@Sophie63 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Sophie63]

Thankyou so much 🙂

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Sophie63  to chat.