0

Discussion topic: When I sign into my account i get this message "Sorry, we can't find your accoun"t

Reply
Avatar for RS34
Level 1 icon
What's this?
This message was authored by: RS34

Message posted on ‎08 Oct 2025 04:42 PM

When I sign into my account i get this message "Sorry, we can't find your accoun"t

I can't access anything other than the most basic details. My bandwidth is poor and I have safe sarch that needs to be taken off. Please help

Report post
Post 1 of 6
84 Views
0 Likes
Reply
Reply

All Replies

Confetti Ring
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎08 Oct 2025 05:12 PM

Re: When I sign into my account i get this message "Sorry, we can't find your accoun"t

Posted by a Superuser, not a Sky employee. Find out more

@RS34 

Are you new or a returning customer to Sky ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 6
74 Views
Reply
Avatar for RS34
Level 1 icon
What's this?
Topic Author
This message was authored by: RS34

Message posted on ‎08 Oct 2025 05:18 PM

Re: When I sign into my account i get this message "Sorry, we can't find your accoun"t

I have been with since the beginning of August

Report post
Post 3 of 6
70 Views
0 Likes
Reply
Confetti Ring
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎08 Oct 2025 05:26 PM

Re: When I sign into my account i get this message "Sorry, we can't find your accoun"t

Posted by a Superuser, not a Sky employee. Find out more

@RS34 

Are you providing the correct details when you are hit with the "Sorry, we can't find your account" message ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 4 of 6
63 Views
Reply
Avatar for RS34
Level 1 icon
What's this?
Topic Author
This message was authored by: RS34

Message posted on ‎08 Oct 2025 08:14 PM

Re: When I sign into my account i get this message "Sorry, we can't find your accoun"t

@caesarome yes I am

Report post
Post 5 of 6
47 Views
0 Likes
Reply
Confetti Ring
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎08 Oct 2025 08:17 PM

Re: When I sign into my account i get this message "Sorry, we can't find your accoun"t

Posted by a Superuser, not a Sky employee. Find out more

@RS34 

Clearly something is amiss if it isn't finding your account so you might want to contact Sky about this, if you are unable to call then they can also be contacted via social media via the links at the bottom of the page.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 6 of 6
42 Views
0 Likes
Reply
Reply